Customer support, our mission
We are a Polish team creating the future of AI-based customer service
Customer support, our mission
Since 2022, we have gone through many iterations of the chatbot, constantly improving our technology and adapting it to the needs of users. Thanks to the hard work of our team and valuable customer feedback, with each version we got closer to our goal. Today, with great pride and satisfaction, we present the latest achievement - BOTUJ, our most advanced and intuitive chatbot.
Our priority has always been real customer support – that's why we spent so much time understanding their needs and expectations. Every conversation, every implementation, and every opinion helped us build a tool that truly makes a difference. BOTUJ is not just a product – it's a partner in everyday customer service, designed with efficiency, empathy, and reliability in mind.
To ensure excellent service, we offer customer support with a live chat feature. At the customer's request, you can always join the conversation directly from the panel, taking over the conversation at the right moment. This combination of automation and human support guarantees the highest standard of experience.
First prototype
We prepared a preliminary version for a single use case in e-commerce. Despite the lack of a user interface and admin panel, the product provided significant assistance and succeeded in its core function.
Birth of BOTUJ
After successfully acquiring additional clients, we began work on advanced artificial intelligence features and a comprehensive management panel.
Beta release
For the first time, we implemented our main AI feature – interactive dialogues – in a real environment.
Public launch
After extensive testing, we proudly present BOTUJ to the public in July 2024.
Product launch
Official launch of the finished BOTUJ product. Ready for scaling and acquiring new markets.
Numbers
- Messages in 2024
- 50K
- Served users
- 15K
- Collected leads
- 1K
Meet our team
Created by people with passion and experience
Behind BOTUJ is a team of specialists combining technological, product, and business knowledge
Our team was formed by combining various experiences – from working in tech startups, through consulting, to direct customer service. We share the belief that technology should support, not replace, humans. Together, we built BOTUJ – a tool born out of the need to improve communication and increase team efficiency.
Today, we develop BOTUJ in collaboration with our clients, constantly testing and refining its features. We believe that through transparency, commitment, and openness to feedback, we can create a product that not only works but makes a real difference in the daily work of service teams.
Nasi ludzie
Bartosz Marek
Founder & CEO
Paweł Pozorski
Business Relations