Understanding Analytics and Leads in Botuj

Learn how Botuj's analytics and lead tracking features work, including live visitor monitoring, statistics, and lead notifications.

Botuj offers powerful analytics and lead tracking tools to help you monitor visitor activity and capture valuable contact information. Here's how to make the most of the Analytics and Leads sections.

📊 Analytics Overview

The Analytics page is divided into two main sections:

  • Live
  • Statistics

👤 Visitor Definitions

Botuj uses an advanced visitor recognition system that allows you to identify returning visitors based on their device fingerprint. Here are key terms:

  • Visitor: A unique user identified across multiple sessions using device recognition.
  • Live Visitor: A visitor with an active tab/window open on your website.
  • Idle Visitor: A visitor who has switched tabs or has been inactive for a while.

🔴 Live Section

In the Live section, you’ll find:

  • Current Live Visitor Count
  • Percentage of Idle Visitors
  • Live Interactive Globe Map:
    • Visualizes visitor activity around the world in real-time.
    • You can drag and rotate the globe for better visibility.
    • Click on a visitor’s avatar to inspect:
      • Conversation history
      • Sentiment analysis
      • Device details
      • Page history and more

This section gives you a live, interactive view of who is browsing your site and how they are engaging with your chatbot.

📈 Statistics Section

The Statistics section provides historical data:

  • Total Visitor Count
  • Total Conversation Count
  • Graphs and metrics to evaluate trends over time

This is ideal for analyzing performance across days, weeks, or months.

📥 Leads Overview

The Leads page shows all the leads collected through chatbot conversations.

What is a Lead?

A lead is collected when a visitor shares their email address during a conversation. Once captured:

  • The email is stored and linked to the visitor profile.
  • In future conversations, the email will automatically appear in the admin panel.

🔔 Lead Notifications

To stay updated:

  1. Go to Settings → Notification Email
  2. Enter your preferred email address

Botuj will send you email notifications when:

  • A new lead is captured
  • Important visitor actions are triggered

With these tools, Botuj not only helps you automate conversations but also gives you actionable insights and valuable customer data — all in one place.